By approving an estimate, enrolling in a service program, scheduling service, making payment, approving service electronically, or allowing Fresh Cut Pros to begin work, you agree to these Terms of Service.
Unless otherwise stated in a written estimate, invoice, proposal, or service agreement, these Terms apply to all services provided by Fresh Cut Pros.
Customers must provide safe and reasonable access to all service areas. Gates must be unlocked, pets must be secured, and service areas must be cleared of toys, hoses, pet waste, furniture, vehicles, decorations, hidden objects, and other obstacles before service.
If our crew arrives and service cannot be completed due to blocked access, locked gates, unsafe conditions, pets, hidden hazards, customer refusal, weather, municipal restrictions, or other conditions outside our control, the visit may still be billed and a return visit is not guaranteed.
Fresh Cut Pros may delay, reschedule, pause, or cancel service due to weather, route conditions, labor shortages, equipment issues, unsafe conditions, material availability, municipal restrictions, vendor delays, or other circumstances outside our control.
Customers are responsible for notifying Fresh Cut Pros of irrigation heads, invisible fences, drainage issues, fragile or unsafe areas, new landscaping, buried objects, lighting, pet containment systems, utility lines, or anything else that may affect service. Fresh Cut Pros is not responsible for damage to unmarked, hidden, fragile, buried, obstructed, or improperly installed items.
Invoices are due according to the approved estimate, invoice, proposal, or service agreement. Unpaid balances may incur a late fee of 1.5% per month or $25 minimum, as allowed by law. Services may be paused, suspended, or cancelled for nonpayment.
Fresh Cut Pros may require prepayment, deposits, automatic payment, or a card on file for recurring services, snow plans, promotional offers, overdue accounts, landscape projects, special-order materials, or other services.
Customers authorize Fresh Cut Pros to charge approved amounts, recurring payments, missed-access charges, skipped-service charges, cancellation balances, late fees, materials, deposits, change orders, disposal fees, delivery charges, collection costs, and completed services to the authorized payment method.
Electronic approvals, emailed approvals, text confirmations, digital signatures, recorded verbal approvals, online acceptance, payment submissions, or allowing work to begin may be used as evidence of acceptance of these Terms and related estimates, invoices, proposals, or service agreements.
Fresh Cut Pros may adjust service pricing due to changes in fuel, labor, material costs, property conditions, service scope, route changes, market conditions, or other business factors. When practical, Fresh Cut Pros will provide advance notice of pricing changes. If a customer does not accept revised pricing, they may cancel future service, but all completed services and outstanding balances remain due.
Recurring mowing requires a minimum of four visits. If cancelled early, the remaining balance required to satisfy the four-visit minimum may still be charged.
Customers must provide at least 24 hours’ notice to skip, pause, or cancel a scheduled mowing visit. If Fresh Cut Pros arrives and the customer declines, skips, or prevents service, the visit may still be billed at the full-service rate.
8-month, 12-month, seasonal, and recurring programs reserve route capacity and are priced based on completing the selected service period. Monthly billing is only a payment schedule and does not create a month-to-month agreement unless stated otherwise in writing.
Fresh Cut Pros may charge a setup or onboarding fee for recurring programs to cover scheduling, route planning, account setup, administrative preparation, and program onboarding. Setup fees may be waived as part of a promotional offer.
If a customer cancels before completing the selected program period, previously waived setup fees, promotional pricing, discounts, credits, or free services may be removed or charged back on the final invoice.
Promotional offers such as “5th Mow Free,” service credits, waived fees, discounted pricing, free services, or similar promotions are earned only after all required visits, payments, or program terms are completed. Unearned promotional benefits have no cash value and may be removed if service is cancelled early, paused, declined, or terminated before program requirements are satisfied.
Recurring services or seasonal programs may renew unless cancelled before renewal. Renewal reminders may be provided by email, text message, invoice, estimate, proposal, customer portal notification, or other written communication.
Either party may cancel ongoing services with notice, subject to minimum commitments, seasonal balances, project deposits, outstanding invoices, and program terms already agreed to.
Standard mowing includes mowing, trimming, edging where applicable, and blowing off normal hard surfaces.
Standard mowing service generally covers front, back, and side lawn areas that are normally accessible and included in the approved estimate. Unusual areas, separately fenced areas, drainage areas, easements, areas behind fences, areas across streets, brush conditions, steep slopes, overgrown sections, or areas not visible or disclosed at the time of estimate may require separate approval and additional charges.
Overgrown lawns, including lawns approximately 12 inches / 30 cm or taller, may require additional charges, special equipment, multiple passes, or brush mowing at an additional cost. Fresh Cut Pros may decline or reschedule overgrown work if conditions are unsafe, too wet, or unsuitable for standard mowing equipment.
Fresh Cut Pros does not guarantee trimming against siding, fences, un-mulched plants, delicate plants, decorative items, vehicles, utility fixtures, or other areas where string trimmers or equipment may cause damage.
Landscape project deposits secure scheduling, planning, administrative work, material coordination, vendor communication, and preparation. Deposits are nonrefundable after booking unless Fresh Cut Pros cancels or determines it cannot reasonably perform the work through no fault of the customer.
Unless stated otherwise in writing, deposits are generally:
Project Size Deposit
Under $1,000 $100
$1,000-$5,000 25%
Over $5,000 50%
Remaining project balances are due upon completion and may be charged to the authorized payment method. If paying by check, Fresh Cut Pros may require payment before scheduling, material ordering, or project start. Additional labor, materials, disposal, delivery, substitutions, unforeseen conditions, equipment needs or change orders may result in additional charges. Extra work outside the approved estimate may be billed at Fresh Cut Pros’ current labor rate, plus materials, disposal, delivery, subcontractor charges, equipment charges, and applicable markup.
Material pricing, availability, delivery charges, and vendor substitutions may change. Final invoices may reflect actual material and delivery costs. Installed materials, special-order items, custom items, delivered materials, and opened materials are final sale unless otherwise required by law.
For landscape and installation projects, Fresh Cut Pros may request a final walk-through or completion approval. If the customer is unavailable, declines, or fails to participate in the final walk-through, the project may be considered accepted upon substantial completion, and satisfaction-based remedies may be limited.
Weed Control Disclaimer: Any weed control service provided, including but not limited to herbicide applications, spot treatments, hand pulling, mulching, landscaping services, bed maintenance, or any other weed removal or prevention service, is intended to reduce and manage existing weed growth. Due to factors beyond our control, including weather conditions, soil conditions, dormant weed seeds, neighboring properties, and natural regrowth—we do not guarantee that weeds will not return or that your property will remain weed-free. Weed control requires ongoing, routine maintenance, and additional treatments or services may be necessary to maintain desired results. By accepting our services, the customer acknowledges and agrees that no guarantee is made regarding the permanent elimination or prevention of weeds.
Residential snow plans are seasonal reserved-route plans and are not per-visit or month-to-month services. If cancelled during the snow season, the remaining seasonal balance may become immediately due.
Unless stated otherwise in writing, standard residential snow service includes the driveway and walkway to the main entrance. City sidewalks, additional walkways, patios, decks, parking areas, secondary entrances, detached garages, and other areas must be quoted separately.
Service is generally triggered at approximately 1 inch / 2.5 cm of snow accumulation or significant ice conditions, but timing, service methods, and service decisions remain at Fresh Cut Pros’ discretion based on weather, route conditions, safety, municipal restrictions, access, and operational capacity.
Deicer may be applied at Fresh Cut Pros’ discretion unless otherwise agreed in writing. Fresh Cut Pros does not guarantee bare pavement, exact arrival times, or uninterrupted access during active snow or ice events.
If no season dates are stated in the approved estimate, residential snow plans generally run from December 1 through March 31. Late sign-ups may be priced at a premium and all plans end on the stated season end date regardless of start date.
Customers must clearly mark driveway edges, curbs, obstacles, decorative items, low walls, drains, utilities, landscape features, and any other items that may be hidden by snow. Fresh Cut Pros is not responsible for damage to unfit, cracked, uneven, deteriorated, gravel, paver, poorly marked, poorly maintained, or otherwise unsuitable surfaces or unmarked objects.
Commercial snow terms, including service priority, billing, salting, hauling, stacking, site requirements, and ice management, are governed by the approved estimate, proposal, or service agreement. Services may be paused or suspended for unpaid invoices.
For recurring mowing and maintenance programs, customers must report dissatisfaction within 30 days or one service cycle. Fresh Cut Pros will either correct the issue, refund the affected service visit, or refund the applicable program portion, at Fresh Cut Pros’ discretion.
The mowing and maintenance satisfaction guarantee does not apply to one-time services, seasonal cleanups, overgrown properties, weather-related conditions, customer neglect, hidden property conditions, blocked access, or issues reported outside the required notice period.
Plant, sod, seed, installation, and project warranties apply only if specifically included in the approved estimate, proposal, service agreement, or written warranty document. Any warranty may be voided by improper watering, neglect, pests, animals, drought restrictions, weather, vandalism, customer damage, third-party damage, or failure to follow care instructions.
If a plant warranty is included, the standard warranty is limited to one year at 50% of the original plant cost unless otherwise stated in writing. If a sod or seed guarantee is included, the standard green-up period is 15 days from installation, provided the customer waters daily and follows all care instructions.
Nursery substitutions, plant substitutions, material substitutions, or product changes may be made when original selections are unavailable, discontinued, delayed, or unsuitable.
Fresh Cut Pros may take photos or videos of service areas before, during, or after work for documentation, quality control, training, dispute resolution, estimate preparation, service verification, and marketing.
Customers may opt out of marketing use by notifying Fresh Cut Pros in writing. Fresh Cut Pros will not intentionally publish private identifying information, personal addresses, license plates, children, or other sensitive identifying details without permission.
Photos and videos may still be retained and used internally for records, training, proof of work, quality control, insurance, collections, or dispute resolution.
Fresh Cut Pros is not responsible for damage, delays, or losses caused by hidden items, improperly installed or buried objects, irrigation systems, invisible fences, drainage systems, low-voltage lighting, pets, animals, weather, customer neglect, blocked access, unsafe property conditions, unmarked obstacles, unsuitable surfaces, municipal restrictions, equipment failure, acts of God, or conditions outside our control.
Customer agrees to indemnify and hold Fresh Cut Pros harmless from claims, damages, injuries, losses, or expenses arising from unsafe property conditions, hidden hazards, customer-provided instructions, third-party actions, pets, children, unmarked property features, or customer failure to meet responsibilities under these Terms, except to the extent caused by Fresh Cut Pros’ gross negligence or willful misconduct.
To the fullest extent allowed by law, Fresh Cut Pros’ total liability for any claim shall not exceed the amount paid for the affected service during the prior three months. Fresh Cut Pros is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.
BY AGREEING TO THESE TERMS, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL OR CLASS ACTION EXCEPT WHERE PROHIBITED BY LAW.
Disputes will first be addressed through good-faith communication, then mediation or binding arbitration in Illinois unless prohibited by law. Fresh Cut Pros may still pursue unpaid invoices, collections, lien rights, mechanic’s lien rights, chargebacks, attorney fees, court costs, arbitration fees, and other lawful remedies.
Customers agree to pay reasonable collection costs, attorney fees, court costs, arbitration fees, lien-related costs, and other enforcement costs incurred in collecting unpaid balances or enforcing these Terms.
These Terms are governed by Illinois law. If any section is found invalid, unlawful, or unenforceable, the remaining portions remain in effect.
These Terms, together with the approved estimate, invoice, proposal, service agreement, written warranty, and any written change orders, represent the full agreement between the parties and replace prior verbal discussions, representations, or promises not included in writing.
Fresh Cut Pros may update these Terms from time to time. Continued approval, payment, scheduling, or use of services may constitute acceptance of updated Terms.
Fresh Cut Pros may apply a credit card surcharge to credit card payments over $500. This surcharge will not exceed 3% or Fresh Cut Pros’ actual cost of credit card acceptance, whichever is lower. No surcharge will be applied to debit cards, prepaid cards, ACH, check, or cash payments. Any surcharge will be disclosed before payment and shown separately where required.
Business Hours
Mon: 8:00am-4:00pm
Tue: 8:00am-4:00pm
Wed: 8:00am-4:00pm
Thu: 8:00am-4:00pm
Fri: 8:00am-4:00pm
Sat: 8:00am-2:00pm
Sun: Closed
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